Refund and Returns Policy
Refund & Return Policy – Martonic.pk
At Martonic.pk, we want you to shop with confidence. If something isn’t right with your order, we’re here to help with a simple and fair return process.
Return Eligibility
You may request a return or exchange if:
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The product is damaged, defective, or broken upon delivery
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You received the wrong item
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The product does not match its description
To be eligible, the item must be:
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Unused and in original condition
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Packed in its original packaging
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Returned with all accessories (if applicable)
Return Time Frame
You must inform us within 2 days of delivery if there is any issue with your order. Late claims may not be accepted.
Change of Mind
Currently, we do not accept returns for change of mind. Please review product details carefully before placing your order.
How to Request a Return
To initiate a return:
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Contact us via WhatsApp or email
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Share your order number
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Provide clear images or video of the issue
This helps us process your request quickly.
Return Process
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Once your request is approved, we will guide you on the return method
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In some cases, we may arrange pickup through a courier
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Ensure the product is securely packed before sending
Please note: Customers are responsible for the product until it reaches us safely.
Refund Policy
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If your return is approved, we will process your refund within 5–7 working days
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Since we operate on Cash on Delivery (COD), refunds are issued via:
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Bank transfer
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EasyPaisa / JazzCash
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Return Shipping Cost
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If the item is faulty, damaged, or incorrect → we cover the return cost
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If the issue is not valid → shipping charges may be deducted
Non-Returnable Items
We do not accept returns for:
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Used or damaged items (after delivery)
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Products without original packaging
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Clearance or special discounted items
Order Cancellation
You can cancel your order before it is shipped. Once the order is dispatched, cancellation may not be possible.
Important Notes
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Claims without proof (images/video) may not be accepted
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Refund amount will be based on the original purchase price
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Delivery charges are non-refundable (unless the issue is from our side)
Contact Us
If you have any questions or want to request a return, contact us:
Email: support@martonic.pk
Phone / WhatsApp: (+92 324 086 7058)
We are committed to providing a reliable and transparent shopping experience for our customers across Pakistan.